jiji11 Privacy Policy

1Introduction

jiji11 ("we", "us", "our") operates the online gaming platform accessible at jiji11.app, including the jiji11 mobile application. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you register and use our platform as a player based in the Philippines.

By creating an account on jiji11, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described here. This policy should be read alongside our Terms and Conditions.

2Information We Collect

We collect personal data in two main ways — information you provide directly to us, and information collected automatically as you use the platform. Below is a summary of what we collect and why.

We only collect data that is necessary for legitimate purposes. We do not collect sensitive personal information beyond what is required for identity verification and legal compliance.

3How We Use Your Information

jiji11 uses your personal data only for the purposes for which it was collected. The main ways we use your information include:

• Account Management: Creating, verifying, and maintaining your player account, including processing deposits and withdrawals in ₱ PHP.
• Identity Verification: Completing KYC checks as required to confirm your identity and age before activating full account functionality.
• Platform Security: Monitoring login activity, detecting suspicious access patterns, and protecting your account from unauthorised use using SSL encryption, OTP verification, and related security measures.
• Customer Support: Responding to your queries, resolving disputes, and processing requests related to your account.
• Legal Compliance: Retaining transaction records and player data as required by applicable law, including anti-money laundering obligations.
• Platform Improvement: Analysing anonymised usage patterns to improve game performance, platform stability, and overall user experience.
• Communications: Sending account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.

4Sharing of Personal Data

jiji11 does not sell your personal data to third parties for marketing or advertising purposes. We share your data only in the following limited circumstances:

• Payment Processors: We share necessary financial details with payment service providers to process deposits and withdrawals through Philippine bank transfers, online banking, and e-wallet services. These providers handle your data under their own privacy policies and applicable data protection standards.
• Game Providers: Certain technical data may be shared with the game software providers integrated into our platform to operate and deliver game content.
• Legal Obligations: We may disclose your personal data to government or regulatory authorities when required by law, court order, or lawful enforcement request.
• Fraud Prevention: We may share data with fraud detection services or law enforcement where we have reasonable grounds to suspect illegal activity.
• Business Operations: We may engage third-party service providers who process data on our behalf — such as cloud hosting or analytics providers — under strict data processing agreements that prohibit them from using your data for their own purposes.

5Cookies and Tracking

jiji11 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device that help us recognise your browser, maintain your session, and understand how you interact with the platform.

The types of cookies we use include:

• Essential Cookies: Required for the platform to function — including session authentication, security tokens, and login state. These cannot be disabled without breaking core functionality.
• Performance Cookies: Collect anonymised data about how players use jiji11 — such as which pages load slowly or which game sections are visited most. This helps us optimise the platform.
• Functional Cookies: Remember your preferences — such as language settings or last game played — to personalise your experience on return visits.

You can manage or disable non-essential cookies through your browser settings. Disabling essential cookies may prevent certain platform features from functioning correctly.

6Data Security

We take the security of your personal data seriously. jiji11 employs a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the jiji11 platform
• OTP (One-Time Password) authentication for account logins and sensitive account actions
• Secure, encrypted storage for financial and identity data
• Access controls that limit internal access to personal data on a need-to-know basis
• Regular security reviews and monitoring for anomalous account activity

While we take all reasonable precautions, no system is completely immune to security risks. You also have a responsibility to keep your account credentials secure and to notify us immediately if you suspect your account has been compromised. You can reach support through the channels available in your account dashboard.

7Data Retention

We retain your personal data for as long as your account is active, and for a period thereafter as required by applicable law or legitimate business need. The specific retention periods depend on the type of data:

• Account and identity data is retained for the duration of your account and for the period required under applicable record-keeping obligations after account closure.
• Transaction records are retained as required for financial and legal compliance purposes.
• Support communications are retained for a reasonable period to allow for follow-up and dispute resolution.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8Your Privacy Rights

As a player based in the Philippines, you have certain rights regarding your personal data held by jiji11. You may exercise these rights by contacting our support team through your account dashboard or at [email protected].

We will respond to privacy rights requests within a reasonable timeframe. We may need to verify your identity before acting on any request.

9Minors and Age Restriction

jiji11 is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a person under 21 has created an account or provided personal data, we will immediately suspend the account and delete the associated data.

Our KYC identity verification process is designed to prevent underage registration. If you believe a minor has accessed jiji11, please contact us immediately through our support channels.

10Changes to This Policy

jiji11 may update this Privacy Policy from time to time to reflect changes in our data practices, technology, legal requirements, or business operations. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes, we will make reasonable efforts to notify you — either through a notice on the jiji11 platform or via your registered contact details. Your continued use of jiji11 after any changes to this policy constitutes your acknowledgement of the updated terms.

We recommend reviewing this Privacy Policy periodically to stay informed about how we handle your personal data.

11Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way jiji11 handles your personal data, please get in touch with our support team.